We understand that plumbing emergencies can't wait. Our emergency response service covers South West London and Northern Surrey 24/7. Ring or WhatsApp us on 07949 571902 for immediate assistance.

Our emergency call-out fee is £150, which is deducted from your final service cost. We prioritise emergency calls and aim to reach you as quickly as possible to minimise damage to your property.

We specialise in serving South West and West London, including Wandsworth, Richmond upon Thames, Kingston, Wimbledon, Hammersmith & Fulham, and Chiswick. In Surrey, we cover Esher, Walton, and Weybridge.

Whilst these are our primary service areas, we may be able to assist in neighbouring locations - please enquire for availability.

The most efficient way to book is through our online enquiry form. Please provide detailed information about your requirements, including any relevant photos if possible. We aim to respond within 6-12 business hours to arrange a convenient appointment.

For simpler issues, we might be able to provide guidance over the phone or via WhatsApp to save you time and money.

Yes, we provide comprehensive boiler maintenance plans tailored to both domestic and commercial properties. Our plans include annual servicing, priority response for breakdowns, and discounted repair rates. Each plan is customised to your specific heating system and usage requirements.

For standard appointments, our call-out charge is £90. Emergency call-outs are £150. Both charges are deducted from your final invoice if you proceed with the work. There's no call-out charge for providing quotations on new installations or for pre-arranged maintenance work. All prices include VAT.

We believe in complete transparency. Each quote itemises parts and labour costs separately. When there might be uncertainties - for instance, if we need to investigate behind walls - we'll include provisional sums with detailed explanations. We'll always discuss any additional costs before proceeding with work.

As a small, independent company, we require payment for parts upfront before ordering. The final balance, including labour costs, is due immediately upon job completion. We accept bank transfers (we'll verify receipt via our banking app) or payment by debit card. We don't offer credit terms, as we don't maintain an accounts department.

All our work comes with comprehensive warranties. For boiler installations, you'll receive the manufacturer's warranty plus our workmanship guarantee. Gas work is certified and registered with Gas Safe. We maintain detailed records of all installations and repairs, ensuring continuity of service.

We provide a complete range of gas services including:
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- Boiler installations and removals, working with all major manufacturers
- Annual boiler servicing and safety checks
- Landlord Gas Safety Certificates (CP12)
- System diagnostics, repairs and maintenance
- Central heating system powerflushing and optimisation
- Gas appliance installation and servicing

We provide a complete range of gas services including:
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- Emergency leak detection and repair
- Complete bathroom tap replacements and repairs
- Professional drain cleaning and maintenance
- Pipe replacement and repair
- Water pressure issues
- Toilet repairs and installations

Absolutely. All our engineers are fully Gas Safe registered and regularly updated on the latest regulations and technologies. We carry out all work in accordance with current British Standards and Building Regulations. Our Gas Safe registration details are available upon request and can be verified online.

Yes, we have extensive experience with commercial clients including restaurants, offices, landlords, and estate agents. We understand the unique requirements of commercial properties, including compliance requirements and the need to minimise disruption to business operations. We can provide all necessary certification and documentation.

Yes, we stand by our work with comprehensive after-care support. Following completion, we'll explain all work carried out and provide guidance on maintenance. We're always available to answer questions about completed work and provide documentation for your records.

We maintain comprehensive insurance coverage, including professional indemnity and public liability insurance. This ensures both you and your property are fully protected. Insurance certificates are available upon request.

Rather than paying commission to third-party review sites, we prefer to invest directly in improving our service quality and maintaining competitive pricing.

We build trust through transparent pricing, quality workmanship, and maintaining strong relationships with our repeat customers, including numerous households, landlords, and commercial clients throughout South West London.