The Black Dog Difference

South West London plumber for all your gas, drainage and water questions
10
Years of experience
And more to come
24/7
Emergency support
When you need us most
8+
London boroughs served
Covering SW London & North Surrey
Values

What makes us different

We believe great service starts with strong values, having built our reputation on being reliable, responsive and delivering quality work.

Transparency

Clear, detailed quotations with no hidden costs. We break down every job into parts and labour, so you know exactly what you're paying for.

Reliability

When we make an appointment, we keep it. Our team arrives on time, works efficiently, and completes every job to the highest standard.

With £2 million public liability insurance in place, you can be sure in you're in safe and trusted hands.

Quality

Gas Safe registered and fully qualified, we deliver consistently high-quality work that keeps our customers coming back time after time.

Responsiveness

Fast response times for both emergencies and routine work. When you need us, we're there with prompt, professional service.

Client satisfaction

We strive to leave clients very satisfied with their experience of us. We have many repeat homeowner, landlord, estate agent, and commercial clients, as well as many positive reviews of our services.
Offering services throughout South West London & North Surrey

Got a plumbing problem? We're on hand to help.

team

Dedicated specialists for you

Jack Smith

Senior House Painter

Michael Scott

Founder & painter

Steve Kovalski

Senior electrician

Jim Halpert

Furniture specialist

Stanley Hudson

Exterior specialist

Ryan Howard

Accounting
faqs

Everything you need to know

We believe in making things simple. Here are answers to common questions about our plumbing and heating services.
What areas do you cover?

We primarily serve South West and West London, including Wandsworth, Richmond upon Thames, Kingston, Wimbledon, Hammersmith & Fulham, Chiswick, and Northern Surrey areas like Esher, Walton, and Weybridge. If you're outside these areas, please get in touch – we may still be able to help.

How do I get in touch about a job?

For non-emergencies, fill in our enquiry form with as much detail as possible about your needs. We'll respond within 6-12 business hours. For emergencies, call or WhatsApp us on 07949571902. Sometimes we can even help resolve problems over the phone.

What types of services do you offer?

We provide a comprehensive range of plumbing services including gas boiler removals and installations, boiler servicing and maintenance plans, Gas Safety Certification for landlords, repair of water or sewage leaks, tap replacements, and cleaning of drains and pipes.

What are your call-out charges?

We charge a standard call-out fee of £90 (£150 for emergencies), which is deductible from any work performed. The call-out charge doesn't apply to quotations for new installations or service/maintenance work. We provide detailed quotes breaking down parts and labour costs.

What are your payment terms?

We require full payment for any parts before starting a job. Upon completion, we require immediate settlement of any outstanding balance through bank transfer (with receipt of funds visible on our banking app) or debit card. As a small company, we maintain these terms to ensure efficient service.

Why aren't you on Trust a Trader or My Builder?

Rather than paying for listings on these sites, we prefer to reinvest in improving our service to customers. Our strong base of repeat customers - including households, landlords, estate agents, commercial enterprises, and restaurants - speaks to the quality of our work.

Testimonials

What our customers say

Completed a big project at my house which involved removing an old water tank, changing old water and heating pipes,  fixing faulty radiators, installing a new boiler and resolving a drainage issue.  He is transparent with his pricing and kept me informed of progress.  He is polite and responsive.  I will use him again.
RVD
Richmond TW9
Pleasant, polite and tidy and did an immaculate job. Final invoice was spot on the original quote.  Very reliable, and a good contact to have.
Ron
South West London
Really helpful and professional.  Would definitely use them again.
Flora P
Kensington
Very good quality work. Straight forward in their approach and explained exactly what was required and what it would cost. Also arrived on time!
Recent Customer
SW London
Pete was very professional and fixed my leaks. I would definitely use him again and would recommend him!
Recent Customer
Acton